Customers to rate eateries
Restaurants, coffee shops ratings via mobile app
KUCHING: Eateries here will have to, from now on, work extra hard to improve their services and keep their outlets clean and hygienic if they wish to receive a high rating.
Their customers will now have a say on the type of rating the outlets should receive.
The Padawan Municipal Council (MPP) yesterday launched an eatery grading mobile application known as Friendly Premises Enforcement Apps (F-PEA) Smart Grading, which is set to replace the existing manual grading process carried out by the council.
MPP chairman Lo Khere Chiang said that traders would become more vigilant with the new system as it allows the public to rate the eateries.
“The system will be public oriented as they can give their views and opinion about the coffee shop or eateries,” he told a media conference here yesterday.
The application will increase the efficiency as council members could grade the premises and the results will be available online.
Lo, who is also Batu Kitang assemblyman, said the transition towards a digital system was in line with Chief Minister Datuk Patinggi Abang Johari Tun Openg’s vision of digital economic transformation.
“I foresee good changes coming together with the introduction of this application. Local authorities in Sarawak are encouraged to adopt similar systems.
“For example, our coffee shops can improve their quality and cleanliness as they are not only being monitored by the council but also the public,” he added.
He pointed out that food operators would have to step up their effort in terms of cleanliness and quality if they were concerned about their customers.
“I hope the general public will welcome this application as it can improve the overall cleanliness of the shop that they frequent,” he said.
The application is currently available on Android mobile platform and can be downloaded through the MPP website at www.mpp.sarawak.gov.my.
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