MPP to use new system to enhance service — Lo
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| Lo showing the 2014 councillors list with their photographs, contact numbers and names of their areas of jurisdiction under the RCS. |
Its chairman Lo Khere Chiang said under the RCS the council would utilise the service of its 31 councillors including himself, to tackle problems and issues in the 33 designated areas under their jurisdiction.
“By doing so we hope that people can call respective councillors representing them to solve their community problems,” he told a press conference after their full council meeting in Kota Padawan here Thursday.
“I believe this is very effective in solving whatever issues brought up by residents and this is perhaps the only council in the state to come up with such system,” he added.
Lo encouraged councillors to bring problems in their areas to the council’s various standing committees or section heads for them to be looked into and solved.
He hopes that through the system, the council will be able to reach out to the public as they are rate payers who need their services.
To ensure that the system is more effective, Lo suggested that councillors set up their own residents committees to look at issues affecting their areas and to obtain faster feedback from residents.
Lo disclosed that some 350,000 people and 66,755 properties are under MPC’s jurisdiction.
He said the Ministry of Local Government and Community Development had given them another RM200,000 for various community programmes.
“The community programme is to carry out dialogues between the community and the council to ensure that problems and issues under MPP can be resolved amicably,” he added.
Lo said the money is also for small community sports meets, festival activities, ‘gotong royong’ and others.
On another note, he reminded residents in the council’s jurisdiction to use ‘Tali Khidmat’ to lodge their complaints or forward them to the council’s website.
“The complaints made will be recorded by officers in the Chief Minister’s Office and then disseminated to various agencies and utility companies for further action,” he added.
Lo also said the Key Performance Index (KPI) of these agencies and utility companies will be assessed based on how they solve problems.
Some of the useful service lines through which the public can lodge their complaints are 082-612300 (Trienekens) for rubbish collection, 082-421133 (Sarawak Energy Board) for electricity supply and blackout, 082-240371 (Water Board) for burst pipes or water shortage and 082-244444 (Mobile Police) for suspicious acts.
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